We want you to love your purchase from Laguiadecasilda. If you’re not completely satisfied, we’re here to help!
Return Window
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be:
- Unused and in the same condition that you received it
- In its original packaging
- With the receipt or proof of purchase
To initiate a return, please contact us at [email protected] with your order number and reason for return.
Non-Returnable Items
The following items are non-returnable:
- Sale or clearance items
- Personalized or custom-made products
- Items marked as “final sale”
- Products with obvious signs of use, wear, or damage caused by the customer
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return the item and place a new order.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).
We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Questions?
If you have any questions about returns or refunds, please contact our support team at:
[email protected]